“Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.” – Dawn C.
“Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.” – Patricia D.
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"comment": "Thank you, Jane! We're glad to hear you had a great experience and that Trey was able to assist you with all your questions. Enjoy your new hearing aids!",
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"comment": "Thank you, Judith! We're glad to hear that Trey is providing thorough and accommodating service. Your satisfaction means a lot to us!",
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"comment": "Thank you, Mr., for your wonderful review! We're glad to hear that you found the perfect pair of hearing aids and that our staff was kind and helpful. Your recommendation means a lot to us, and we\u2019re here to support you in your journey to better hearing.",
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"comment": "Thank you, Mark! We're so glad to hear you had a fantastic experience from start to finish. Your recommendation means a lot to us, and we appreciate your kind words about our service.",
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"comment": "Thank you, Richard! We appreciate your kind words and are glad to hear that you feel cared for by our team.",
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"comment": "Thank you, Maggie! We're glad to hear that M was so helpful and provided clear explanations. Your feedback means a lot to us!",
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"comment": "Thank you, Mofh, for your kind words! We're glad to hear that your Dad's appointment went well and that you appreciated the care provided.",
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"comment": "Thank you, Cesar, for taking the time to leave a review! Your feedback is appreciated.",
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"comment": "Thank you, Deborah! We're glad to hear you found our team professional and personable, and that your father was well taken care of. We appreciate your kind words about our office as well!",
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"comment": "Thank you, Roger! We're glad to hear you had a great experience and appreciate your recommendation of New Sound Hearing Center.",
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"comment": "Thank you, Jo, for your kind words! We're glad you found our team professional and friendly, and that the explanations were clear. Your feedback means a lot to us!",
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"comment": "Thank you, Wilder! We're glad to hear you experienced a short wait time and found our staff helpful and knowledgeable. Your feedback is appreciated!",
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"comment": "Excellent service. Got my hearing aids tuned & no more feedback. Friendly people running the business as well. Highly recommended",
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"comment": "Ms. Rhonda Herbeck - Thank you so much and we are looking forward and seeing you anytime you need us. Thanks Phyllis. \n\n\n",
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"comment": "Thank you, Cecil! We're so glad you enjoyed your experience, and we'll be sure to share your kind words with our amazing staff.",
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"comment": "I was able to make a next-day appointment and was seen very soon after I arrived. I had never been seen in this office, but I was eager to get a repair to one of my hearing aids, and was quickly accommodated. Mr. James Underwood, the gentleman who helped me, was very professional and able to take care of the problem right away, right there in the office. I was amazed! He didn\u2019t try to sell me anything, but simply recognized the problem at hand and immediately took care of it. I consequently highly recommend Underwood this Hearing Aid Service; before leaving, I made an appointment to have both aids checked to see if they are still optimally set for my particular problem.",
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"comment": "Its a great place. Mr James is really nice and explains to you whats going on and what is best for you. I would go back to underwood Hearing.",
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"comment": "(Translated by Google) Excellent service, both personally and professionally. In over five years of experience with my mother's hearing aids, they've never malfunctioned.\nWe're very happy to continue using their services.\n\nThank you!\n\n(Original)\nMuy buena atenci\u00f3n, como persona y la calidad de su servicio, en m\u00e1s de 5 a\u00f1os de experiencia con los aparatos de los o\u00eddo de mi mam\u00e1; nunca ha tenido fallas.\nMuy felices de contar con su servicio.\n\nGracias !",
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"comment": "Thank you, Rosemarie, for your wonderful feedback! We're glad to hear that you had such a positive experience and appreciate your kind words about our team member. Your acknowledgment means a lot to us!",
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"comment": "Thank you for your kind words, Susan! We're always here to help. James and Mary Jane appreciate your feedback!",
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"comment": "Thank you, Greg! We're so glad to hear that you had an enjoyable experience and appreciate your kind words about our friendly and knowledgeable staff. Your support means a lot to us!",
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"comment": "Thank you so much, Paige, for your 5-star rating! We truly appreciate your support and are glad to have you with us.",
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"comment": "Thank you, Ruben, for your wonderful feedback! We're glad to hear that your hearing aid adjustment made such a positive difference for you, and we appreciate your kind words about the service.",
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"comment": "Had hearing aid adjusted and clean\nHearing much clearer now. All was done in a matter of minutes and was not charged for service.",
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"comment": "Visited for the first time today. Found the experience to be very pleasant. Very professional and friendly. Thank you very much. I will be recommending you at every opportunity.\n\n8\/2\/21 - Returned to have right side aid repaired. It will be sent away for service. Once again I was impressed with the professional service. Thank you.",
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"comment": "Thank you for your review, Huntin Fur!",
"updateTime": "2021-04-05T15:51:34.092194Z"
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"comment": "Have been using Underwood Hearing for sometime now and James has always handled everything professionally. They promptly took care of a issue I had even when\nI was out of state and didn't want to use anyone else.",
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"comment": "Thank you for your 5-Star review, Tracy Scott!",
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"comment": "I always feel welcome whenever I come to see Trey Shaw. He is very attentive to your needs & very knowledgeable regarding hearing aids and the care for them. I highly recommend them to anyone that is in need for hearing test or wanting to purchase hearing aids. Trey will help you in whatever you need."
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"comment": "Thank you for your 5-Star review, Maria Canamar!",
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"comment": "Thank you for your review, Bobby Currier!",
"updateTime": "2021-03-01T18:20:09.517975Z"
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"comment": "Wonderful to deal with. Been a patient for a few years and very pleased with everything on all visits. Really nice people to deal with and impeccable service!",
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"comment": "Thank you for your review, Jorge Mejia!",
"updateTime": "2021-02-24T14:33:53.221402Z"
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"comment": "Thank you for always being there for me. The best services for healing aids. Amazing staff .\n\nMaribel Rangel",
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"comment": "Thank you for your review, Paul Davis!",
"updateTime": "2021-02-11T15:40:38.561736Z"
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"comment": "Always receive more than expected! Thank you James and Mary Jane!\nPaul Davis",
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"comment": "Thank you for your review and recommendation, Rebecca Alworth!",
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"comment": "My dad Clyde Wood has never heard better!! The kindest gentleman helped him hear better and taught him how to adjust his hearing aids. He was patient and kind. Highly recommended!!!",
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"comment": "Thank you for your 5-Star review, Robin Merritt!",
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"comment": "Enjoyable!",
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"comment": "Thank you for your review, Mark Powell!",
"updateTime": "2021-02-02T15:22:16.639863Z"
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"comment": "Fast, friendly, courteous and knowledgeable. What else can you ask for. I am glad I have found Underwood Hearing.",
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Roy Waltz!",
"updateTime": "2021-01-27T14:57:32.811560Z"
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"comment": "I went in there with a problem with my ear and left with getting my hearing aids update and getting some supplies. All of this was done for a very reasonable price. I would recommend this place to everyone.",
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"comment": "Thank you for your review, brad stewart!",
"updateTime": "2021-01-27T14:58:03.135384Z"
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"comment": "Prompt service with what I believe to be a smile under that mask. I have now had hearing aids for almost a year and the service here is worth coming back to. Although I moved and there are other places nearby, I return to Underwood Hearing because of the service. I felt safe in the office as they don't over book and I was immediately taken to the back office after walking in.",
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"comment": "Hands down the best!!! They treat you like family not a number. Go the extra mile to satisfy your problem you come in with. Highly recommended. Keep up the great work.",
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"comment": "Thank you for your review, Michael!",
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"comment": "Thank you for your review, David!",
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"comment": "Thank you for the review!",
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"comment": "Thank you for the review, John.",
"updateTime": "2020-03-03T21:42:40.467889Z"
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"comment": "Genuinely kind , caring staff.I highly recommend Underwood Hearing to anyone that needs their services.",
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"displayName": "Keith Marcion"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review! We appreciate you going the extra distance and look forward to helping you hear your best for years to come!",
"updateTime": "2020-01-31T19:59:54.484765Z"
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"comment": "It's approximately 10yrs since Underwood Hearing Aid Service has been taking care of my hearing with their services. Very honest, caring, patient and loving people. Though there are other hearing aid places much closer to where I live, my choice will always be Underwood Hearing. Actually I am treated as family.\nNever too busy for after sale servicing.\nI recommend them a 100%",
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"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T14:57:08.577509Z"
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"comment": "Very friendly staff and quick to get us in for an appointment. Very pleased with the hearing aids my husband got and so thankful for the fast service as our insurance was changing and we needed everything to happen quickly!",
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review! We would love to hear more from you.",
"updateTime": "2020-01-28T22:53:27.320295Z"
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"comment": "I have just started into another world soon to have my new ears and I hope there as good as they say. So far the people i have seen were grate .hope to give another feed back as soon as I have my new ears",
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
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"displayName": "Verna K. Washington"
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"reviewReply": {
"comment": "We are so happy to be able to help! Thank you for taking the time to leave us a review, Verna!",
"updateTime": "2020-01-20T23:08:06.576041Z"
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"comment": "Underwood Hearing Aid Service Team provided me with exceptional service during my time of need. By properly identifying and providing the right solution for my hearing loss, made me happy and this world a better place to live in. They also listened and asked questions to show that they were concerned about my situation. They were always courteous and helpful whenever a problem arose. Whenever I called them with concerns, they immediately scheduled me to come in and quickly took care of it.\n\nUnderwood Hearing is the place to go when dealing with your hearing loss, because they are the best and well experienced in that field.\n\nVerna Washington",
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Great, personal service. Trey was informative and answered all my questions. I left NewSound Hearing very satisfied with my new hearing aids.
Jane Woodring, on Google
Trey always cleans my aids thoroughly. I never have to wait for service and they are accommodating when I have to reschedule.
Judith, on Google
Very helpful and friendly office
George Guin, on Google
It was very comfortable and clean the staff was very nice
Iquetta Jacquett, on Google
Wonderful Christan place.
Mary Cisneros, on Google
I wasn't sure if I'd find what I needed & wanted at a price I could deal with. Well, I know with me having profound hearing loss my options are always very large or wide. I found the perfect pair, with Bluetooth, "water proof", dust proof I hope, sound is...
Mr. Grumpy Papa to Issac & Ermias, on Google
First time for experience and polite people that are working there
Soyla Tovar, on Google
Top notch care from the moment you enter! My hearing test, follow on results discussion, as well as hearing aid demonstration and test fit was phenomenal. The service provided was well beyond my expectations. Highly recommend you visit NewSound for your hearing aid needs. You will not be disappointed!
Mark Swann, on Google
Always polite, professional and truly care about my hearing.
Richard Carite, on Google
M is so very helpful and explains everything where you can understand.
Maggie, on Google
1st appointment for my Dad today. Knowledgeable, efficient, courteous, & respectful. We appreciate our care today.
MOFH, on Google
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